Last updated November 2026
This policy explains how Refine Digital ("we", "us") collects and uses personal data when you use our website and platform. We are the data controller for the information described here. If you have questions, contact us at hello@refinedigital.co.
We process personal data to provide and secure the service, take payment, provide support, and meet legal obligations. Our lawful bases are performance of a contract, our legitimate interests in running and improving the platform, consent (where required, e.g. non-essential cookies and marketing), and legal obligation.
We share data only with service providers who process it on our behalf, including Stripe (payments), our cloud hosting provider (AWS), email delivery providers, and Meta Platforms, Inc. (where a business chooses to connect an Instagram account - see below). We do not sell personal data.
If a business using Refine Digital chooses to connect their Instagram account, we use Meta's Instagram API to request a long-lived access token, the account's Instagram user ID and username. We use this solely to fetch that account's own public media and display it as a feed on the business's site. We do not access followers, direct messages, or any other account's data, and we do not use this data for advertising or share it with third parties beyond Meta's own API. Tokens are refreshed automatically and stored securely; a business can disconnect Instagram at any time from their site settings, which deletes the stored token and account ID immediately. See Data Deletion for how to request removal of this data directly.
We keep personal data for as long as your account is active and as needed to comply with legal, accounting or reporting requirements. You can ask us to delete your data (see below).
Under UK GDPR you have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. To exercise any of these, email hello@refinedigital.co. You may also complain to the Information Commissioner's Office (ico.org.uk).
We use essential cookies to run the service and, with your consent, analytics cookies to understand usage. You can manage non-essential cookies via the banner shown on your first visit.
You can request deletion of your data, including any Instagram connection details, at any time - see our Data Deletion instructions.
Questions or requests: hello@refinedigital.co or via our contact page.